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It can be used with a phone case, but we recommend using a MagSafe-compatible case to ensure a stable magnetic connection. Thick cases may increase the wireless charging distance, weaken the magnetic connection, and cause overheating.

Typically, the iPadOS Beta version disables the Smart Connector’s charging function. Therefore, we recommend avoiding the Beta upgrade and waiting for the official version to be released. If you’ve already upgraded to the Beta version, you might consider rolling back to the previous iPadOS version.

We have warehouses in multiple countries worldwide, and in most cases, we ship your order on the same day you place it. Whenever possible, we prioritize shipping from a warehouse in your country or a nearby country, ensuring delivery within 3-5 days.

If your country or nearby warehouses are out of stock, we will ship from other countries, which typically takes 5-15 days. For more details, please visit: https://kuxiu.co/pages/shipping-delivery.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

We can ship to almost anywhere in the world. Simply place your order on our store, and we’ll take care of the rest!

You can contact us through our contact page! We will be happy to assist you.