Unable to charge your iPhone, while Apple Watch and AirPods are charging normally?

This usually happens when using a non-original adapter with insufficient power output. Please use the adapter provided in the box, or a single-port PD adapter with 45W power or higher.

First, make sure you’re using the adapter and cable included in the package.

Then follow these steps:

1. Unplug the charging adapter, wait about 5 seconds, and plug it back in.
   
2. Place your AirPods in the center of the charging area.
   
3. If it still doesn’t charge, try placing the AirPods on the iPhone charging area.

It can be used with a phone case, but we recommend using a MagSafe-compatible case to ensure a stable magnetic connection. Thick cases may increase the wireless charging distance, weaken the magnetic connection, and cause overheating.

We have warehouses in multiple countries worldwide, and in most cases, we ship your order on the same day you place it. Whenever possible, we prioritize shipping from a warehouse in your country or a nearby country, ensuring delivery within 3-5 days.

If your country or nearby warehouses are out of stock, we will ship from other countries, which typically takes 5-15 days. For more details, please visit: https://kuxiu.co/pages/shipping-delivery.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

We can ship to almost anywhere in the world. Simply place your order on our store, and we’ll take care of the rest!

You can contact us through our contact page! We will be happy to assist you.