Hassle-Free Warranty

KUXIU Warranty Policy

At KUXIU, we stand behind the quality and craftsmanship of our products. We provide a 2-year limited warranty on eligible KUXIU products and a 6-month limited warranty on watch bands.

Our warranty covers manufacturing defects in materials and workmanship under normal use. The coverage periods below apply worldwide as part of our voluntary commercial warranty and are provided in addition to your statutory consumer rights.

Where This Warranty Applies

This limited commercial warranty applies to eligible products purchased directly from the official KUXIU website (https://kuxiu.com), including orders placed through our former domain, kuxiu.co.

For products purchased through third-party retailers or marketplaces, please contact the original seller regarding warranty support. Any applicable statutory consumer rights or separate manufacturer commitments remain unaffected.

Warranty Periods

  • KUXIU Products: 2-year limited warranty.
  • Watch Bands: 6-month limited warranty.

Warranty coverage begins on the date of delivery.

Warranty Coverage

What Is Covered

  • Manufacturing defects in materials or workmanship under normal use.
  • Defective magnetic components, hinges, or wireless charging systems caused by manufacturing defects.
  • Other product failures determined to result from defects in materials or workmanship.

What Is Not Covered

  • Normal wear and tear, including scratches, scuffs, fading, and other cosmetic changes resulting from regular use.
  • Damage caused by misuse, improper handling, accidental drops, impacts, or excessive force.
  • Damage caused by improper storage, cleaning, or exposure to conditions outside the product's intended use.
  • Damage resulting from unauthorized repairs, disassembly, or modifications.
  • Normal deterioration of consumable accessories or complimentary items, unless the issue results from a manufacturing defect or is otherwise covered by applicable law.

Watch Bands – 6-Month Limited Warranty

KUXIU watch bands are crafted from materials including aluminum alloy, titanium alloy, stainless steel, and silicone. Certain designs also incorporate metal connectors, pins, clasps, and welded components.

As wearable accessories, watch bands are exposed to varying levels of moisture, perspiration, friction, and environmental conditions. Their appearance and lifespan may vary depending on usage and care.

What Is Covered

  • Manufacturing defects in band materials and construction.
  • Defective clasps, connectors, pins, or welded joints under normal use.
  • Structural failures caused by manufacturing or assembly defects.

What Is Not Covered

  • Normal wear and tear, including surface scratches, discoloration, and fading.
  • Corrosion, oxidation, or deterioration caused by prolonged exposure to moisture, sweat, saltwater, or chemicals, where the damage is not attributable to a manufacturing defect.
  • Damage caused by improper cleaning, storage, accidental impacts, misuse, or excessive force.
  • Normal aging, abrasion, or wear of silicone components.

Note: Corrosion, broken connectors, or other structural issues are not automatically excluded from warranty coverage. Claims will be assessed based on the nature of the issue and whether a manufacturing defect is present.

Shipping Costs

If a product develops a defect covered by the applicable warranty period:

  • KUXIU will cover the necessary shipping costs associated with an approved warranty repair or replacement, including authorized return shipping and reshipment where required.
  • If the issue falls outside the warranty scope, customers may be responsible for applicable shipping or repair costs. Any such charges will be communicated before proceeding.

Note: Please contact our support team before returning any product. Shipping costs for unauthorized returns may not be reimbursed, except where required by applicable law.

How to Make a Warranty Claim

  1. Contact our customer support team at support@kuxiu.com and provide:
    • Your order number or proof of purchase.
    • A description of the issue.
    • Photos or videos clearly showing the problem, where reasonably possible.
  2. Our support team will review your claim and may provide troubleshooting steps or request additional information.
  3. If the issue is confirmed to be covered, we will arrange an appropriate solution, including repair or replacement.
  4. If a return is required, our team will provide the necessary shipping instructions.

Please do not return products without first contacting customer support. Unauthorized returns may result in additional shipping costs or delays in processing your claim.

Additional Notes

  • Warranty coverage begins on the date of delivery.
  • Under our voluntary commercial warranty, repaired or replacement products remain covered for the remainder of the original warranty period, unless a longer period is required by applicable law.
  • Warranty claims are assessed based on the product's condition, reported issue, and available supporting information.
  • Warranty exclusions apply only to the extent permitted by applicable law.
  • This limited warranty does not affect any statutory consumer rights available under applicable local laws.

Your Statutory Consumer Rights

This commercial warranty is provided in addition to any rights and remedies available under applicable consumer protection laws.

For example, consumers in the European Union generally benefit from a minimum 2-year statutory guarantee for goods that do not conform to the sales contract. Such statutory rights apply independently of the commercial warranty periods stated above, including the 6-month commercial warranty for watch bands.

Nothing in this policy excludes, restricts, or replaces any consumer rights that cannot legally be limited.